Terms of Service

By creating an account, accessing the SentraRisk platform, using an API key, or using any SentraRisk Systems software or services, you accept these Terms of Service.

If you use SentraRisk on behalf of a company or organisation, you confirm that you are authorised to accept these terms on behalf of that organisation.

SentraRisk provides fraud detection, transaction risk scoring, alert review, crypto monitoring, reporting, and API tooling for business use.

Users must use the software lawfully, responsibly, and only for legitimate business, risk management, fraud prevention, compliance, or security purposes.

Each user is responsible for their own account activity, login credentials, and use of the platform.

Users must not share credentials, misuse API keys, attempt unauthorised access, interfere with the service, or use SentraRisk to process data they are not authorised to handle.

Organisation administrators are responsible for creating, managing, and revoking user accounts and API keys for their organisation.

Administrators are also responsible for assigning appropriate access levels, monitoring account activity, managing internal users, and ensuring that only authorised users can access the organisation workspace.

The administrator or authorised company representative is responsible for billing, subscription selection, payment terms, and keeping payment information accurate.

Where a user creates or manages an organisation account, that user may be treated as the company representative for account, billing, and administrative purposes unless another authorised representative is appointed.

If payment fails, is cancelled, or is not received when due, SentraRisk may restrict product access while keeping billing access available so the organisation can restore payment.

SentraRisk may operate through a mix of cloud-hosted services and software running locally or within a customer's own environment.

Customers are responsible for the security, configuration, access controls, backups, and data handling practices within their own environment, devices, infrastructure, and local deployments.

SentraRisk provides risk scores, alerts, indicators, reports, and decision-support information. These outputs are intended to support human review and business judgement.

Customers remain responsible for final decisions, investigations, payment actions, account actions, compliance decisions, and any operational response taken as a result of using the software.

Because SentraRisk may operate partly within a customer's own environment, SentraRisk Systems is not liable for data mishaps, loss, corruption, unauthorised access, misconfiguration, misuse, local storage issues, customer infrastructure failures, or customer-controlled security incidents.

To the fullest extent permitted by law, SentraRisk Systems is not liable for indirect, incidental, consequential, special, or business losses arising from use of the software.

We may update these Terms of Service as the product develops. Continued use of SentraRisk after updated terms are published means you accept the updated terms.

If you have any questions about these Terms of Service, contact SentraRisk Systems at support@sentrarisksystems.com.